Terms of Service
Payment
- Payments may be made using Luna Grey Fiber Arts Gift Cards, Visa, Mastercard, Discover, American Express or Paypal.
- Orders shipping to the state of Colorado, USA are required to pay Colorado state sales tax. Orders shipping within Mesa County Colorado will be assessed an additional county sales tax.
Shipping
- Yarn will ship to the address entered during checkout. Please ensure that your shipping information is correct.
- If you have any special requests regarding your order please leave a message in the Note to Luna Grey Fiber Arts box during checkout. If you have any questions please contact me and I will do my best to get back to you promptly.
- Rest assured that your order will be beautifully and safely packaged. Your yarn will come wrapped in tissue paper tied with lovely charcoal gray and white twine. I ship in polyolefin mailers. They have proven to be strong, tear and water resistant.
- I ship via US Postal Service - which I have found to be the most economical. I ship First Class for orders 15.9 oz or under (typically 3 - 5 business days within the US). I ship Priority Mail for orders 16 oz and over (typically 2 - 4 business days within the US). International shipping times depend upon location. Shipping times are estimates only. I am not able to guarantee shipping times once a package is en route, as this is out of my control.
- For International Buyers: Any taxes or import duties are the responsibility of the buyer and have not been included in the purchase or shipping charges.
- Please note that I cannot be liable for packages lost or stolen while in the hands of of the USPS. Let me know if you would like to purchase insurance for your order.
- Express shipping is available by request for an additional fee.
Refunds & Exchanges
- If you are not happy with your yarn, please notify me within 7 days of receipt of product. I stand behind my product and will do my best to find a solution. I want you to love your yarn!
- Yarn must be in its original condition (not wound into a cake, knit or chrocheted, etc.) Yarn that smells of smoke cannot be returned. Thanks for understanding.
- PDF pattern sales are final.
- Shipping costs associated with returns/exchanges are the responsibility of the customer.
Additional Policies
- I welcome wholesale inquiries. Please complete a wholesale application here.
- I am not currently accepting accounts on consignment.